Terms of Service

Welcome to Driven2Parts. These Terms of Service ("Terms") form a legal agreement between you and Driven2Parts ("Driven2Parts," "we," "us," or "our") governing your use of our website driven2parts.com (the "Site") and any products or services we offer.

By accessing the Site, creating an account, or placing an order, you agree to be bound by these Terms and our Privacy Policy. If you don't agree, you may not use the Site or purchase from us.

Definitions

To use the Site or place an Order, you must:

• Be at least 18 years old, or have parental/legal guardian consent if 13–17
• Have legal capacity to enter into binding contracts
• Provide accurate, current, and complete information when registering or ordering
• Not be barred from purchasing under applicable US export controls or sanctions
• Not be on any government list of prohibited or restricted parties

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion, including for suspected fraud, abuse, or violation of these Terms.

You can browse and purchase as a guest, but creating an Account unlocks features like saved vehicles in your Garage, order history, faster checkout, and easier returns.

Account Responsibilities

If you create an Account, you agree to:

• Maintain the confidentiality of your username and password
• Notify us immediately of any unauthorized use of your Account
• Accept responsibility for all activity that occurs under your Account
• Keep your contact and shipping information up to date
• Use only one account per person (no duplicate or fraudulent accounts)

We are not liable for any loss or damage arising from your failure to protect your Account credentials. If you suspect your Account has been compromised, contact us immediately at support@driven2parts.com.

Account Termination

We may suspend or terminate your Account at any time, with or without notice, for any violation of these Terms, suspected fraud, or any other reason at our sole discretion. You may close your Account at any time by emailing us — see our Privacy Policy for data handling on closed accounts.

Order Acceptance

When you submit an Order, you make an offer to purchase Products subject to these Terms. Your Order is not accepted — and no contract exists — until we send you an order confirmation email and the Products ship. We reserve the right to refuse or cancel any Order at our discretion, including for:

• Inventory unavailability
• Pricing or product errors
• Suspected fraud or unauthorized payment
• Shipping address verification issues
• Violations of these Terms

Pricing

All prices are in US Dollars (USD) and exclude shipping, taxes, and applicable surcharges (hazmat, freight, residential, etc.), which are calculated and displayed at checkout. Prices are subject to change without notice, but the price shown at the time you place your Order is the price you'll pay (excluding obvious pricing errors as described below).

Pricing Errors

Despite our best efforts, occasional pricing errors occur. If a Product is listed at an incorrect price due to a typo, system error, or miscalculation, we reserve the right to:

• Cancel the Order and refund any payment
• Contact you to confirm whether you want to proceed at the correct price
• Honor the listed price at our sole discretion

Pricing errors are not enforceable contracts. We are not obligated to honor an obviously incorrect price.

Sales Tax

We collect sales tax in jurisdictions where we are required to do so by law. Tax is calculated based on your shipping address and applicable state and local rates. Tax-exempt buyers must register for a B2B account and provide a valid resale certificate before purchasing — contact wholesale@driven2parts.com to set up.

Payment is due at the time of Order placement, unless you have an approved B2B account with NET-30 terms. We accept major credit/debit cards, PayPal, and other payment methods displayed at checkout.

Payment Authorization

By submitting payment information, you represent that:

• You are authorized to use the payment method provided
• The payment method is valid, not expired, and has sufficient funds
• All payment information is accurate and complete

You authorize us (or our payment processor) to charge the full Order amount, including taxes and shipping, to your payment method.

Failed Payments & Chargebacks

If a payment fails, is declined, or is reversed via chargeback, we may:

• Cancel your Order without notice
• Suspend or close your Account
• Pursue payment through legal means, including collection agencies
• Charge you for any fees we incur (chargeback fees, collection costs)

If you believe a charge is unauthorized or in error, contact us at billing@driven2parts.com before initiating a chargeback. We can usually resolve billing issues faster and cheaper than your bank can.

We ship Products via UPS, FedEx, USPS, DHL, or LTL freight carriers, depending on size, weight, and destination. Estimated shipping times are guidelines, not guarantees. We are not liable for carrier delays, weather disruptions, or force majeure events.

Full shipping rates, transit times, and policies are detailed in our Shipping Policy, which is incorporated into these Terms by reference.

Risk of Loss & Title Transfer

Title and risk of loss transfer to you upon delivery to the carrier (FOB Origin). Once we hand a package off to the shipping carrier, you own it. This means:

• You are responsible for filing claims with the carrier for lost, stolen, or damaged shipments
• We will, as a courtesy, assist with carrier claims and reship at our discretion when feasible
• Carrier insurance and tracking information are available to help with claims

Despite this legal allocation of risk, our policy is to make it right when packages arrive damaged or go missing — see our Returns Policy and Shipping Policy for practical handling of these situations.

Our return policy is governed by our Returns & Exchanges Policy, which is incorporated into these Terms by reference. In summary:

• 14-day return window from date of delivery for unused, uninstalled products in original packaging
• No restocking fees on standard returns
• We pay return shipping for our errors (wrong item, damaged, defective on arrival, ACES fitment data error)
• You pay return shipping for customer-error returns (wrong vehicle ordered, changed mind)
• Final sale items (installed, used, hazmat, custom-order, electrical once powered on) cannot be returned

We reserve the right to deny returns that don't meet the criteria in our Returns Policy. Refunds are processed to the original payment method within 3–5 business days of receiving and inspecting your return.

We strive to provide accurate Product descriptions, pricing, specifications, and fitment data. However, we do not warrant that all information is error-free, complete, or current. Product images may differ from actual items.

Fitment Data

Our fitment data is based on ACES (Aftermarket Catalog Exchange Standard) data provided by manufacturers and synced weekly. While we believe this data is accurate, it assumes a factory-stock vehicle. Modifications (lift kits, engine swaps, aftermarket accessories, etc.) may affect compatibility, and we cannot guarantee fitment on modified vehicles.

See our Fitment Guide for full details on how fitment works and how to verify before ordering.

Manufacturer Warranties

Products are covered by their respective manufacturer's warranty, not by Driven2Parts. Warranty terms vary by brand and product — typically 1–3 years for major brands, with some lifetime warranties. We will help you file warranty claims with the manufacturer but the warranty is between you and the brand.

Installation & Use

You are responsible for proper installation, use, and maintenance of Products. We strongly recommend professional installation for parts affecting safety systems (brakes, suspension, steering, fuel systems, electrical). Improper installation may void warranties and create safety hazards.

Some Products are intended for off-road or competition use only and may not be legal for street use in your jurisdiction. You are responsible for verifying legality before installation. We do not guarantee that Products comply with the laws of your state, municipality, or country.

You agree NOT to use the Site or our services to:

• Violate any applicable law, regulation, or third-party rights
• Submit false, misleading, or fraudulent information
• Use the Site to harass, abuse, or harm others
• Resell Products without an authorized B2B account and reseller agreement
• Attempt to access accounts, systems, or data not belonging to you
• Use automated tools (bots, scrapers, crawlers) to access the Site without our written consent
• Reverse engineer, decompile, or attempt to extract source code from the Site
• Introduce viruses, malware, or other harmful code
• Interfere with or disrupt the Site's operation or other users' use
• Use the Site to test, defraud, or otherwise abuse our payment, return, or warranty processes
• Misrepresent yourself or your affiliation with any person or entity
• Collect or harvest personal information about other users
• Engage in any conduct that restricts or inhibits anyone's use of the Site

Violations may result in immediate termination of your Account, cancellation of pending Orders, refusal of future service, and potential legal action.

Our Content

The Site, including all Content — text, images, logos, designs, code, product descriptions, fitment data, software, and the "Driven2Parts" name and branding — is owned by or licensed to Driven2Parts and protected by US and international copyright, trademark, and other intellectual property laws.

You may:

• View, download, and print Content for personal, non-commercial use
• Share product pages via social media or email
• Print order confirmations and receipts

You may NOT, without our prior written consent:

• Reproduce, distribute, modify, or create derivative works from Content
• Use the Site or Content for commercial purposes (other than purchasing Products)
• Use our trademarks, logos, or branding in any way that suggests affiliation, sponsorship, or endorsement
• Frame, embed, or mirror the Site or any portion of it
• Scrape, harvest, or copy product data, pricing, or fitment data

Third-Party Trademarks

Brand names, logos, and trademarks of the products we sell (Flowmaster, MSD, Holley, etc.) belong to their respective owners. We use them under authorized distributor relationships to identify and describe the Products we sell.

User Submissions

If you submit reviews, comments, feedback, or other content to the Site ("User Content"), you grant Driven2Parts a perpetual, worldwide, royalty-free, non-exclusive license to use, reproduce, modify, publish, and display that User Content in connection with our business. You represent that you own or have permission to share any User Content you submit.

While we work hard to make Driven2Parts accurate and reliable, we have to be clear about what we don't promise:

Fitment Disclaimer

While we use ACES-certified fitment data and stand behind our Fitment Guarantee, fitment data is based on factory-stock vehicle specifications. We do not warrant fitment for modified, customized, or non-stock vehicles. You are responsible for verifying compatibility before installation.

Product Warranty Disclaimer

Products are sold subject to the manufacturer's warranty only. Driven2Parts makes no independent warranty regarding Product quality, performance, durability, or longevity beyond what the manufacturer offers. Our Fitment Guarantee and Returns Policy describe the specific protections we do provide.

Off-Road / Competition Use Disclaimer

Certain Products are designed for off-road or competition use only and may not be legal for street use under federal, state, or local emissions, safety, or vehicle codes. You are solely responsible for determining the legality of installing and using any Product on your vehicle, in your jurisdiction, and for any modifications to emissions equipment.

State-Specific Rights

Some states do not allow the exclusion or limitation of incidental or consequential damages, or the disclaimer of certain implied warranties. In those states, our liability is limited to the maximum extent permitted by law.

Essential Basis of the Bargain

You acknowledge that the disclaimers and liability limitations in these Terms are an essential basis of our agreement, and that we would not provide the Site or Products without them. If you don't agree, your remedy is to stop using the Site and seek a refund for any Products you've purchased under our Returns Policy.

We want to resolve any issues with you directly and quickly. If you have a problem, contact us first at support@driven2parts.com. Most disputes can be resolved with a quick conversation.

Informal Resolution

Before initiating arbitration, both parties agree to attempt to resolve any dispute informally for at least 60 days after written notice of the dispute. Notice to Driven2Parts should be sent to:

Driven2Parts, Attn: Legal
3960 West Point Loma Blvd, Suite H
San Diego, CA 92110
Email: legal@driven2parts.com

Exceptions

The following are excluded from this arbitration agreement:

• Small claims court actions (under the jurisdictional limit, typically $10,000–$25,000 depending on state)
• Claims for injunctive or equitable relief to protect intellectual property
• Disputes that cannot legally be subject to arbitration

Opt-Out

You may opt out of this arbitration agreement by sending written notice to legal@driven2parts.com within 30 days of first accepting these Terms. Notice must include your name, email, mailing address, and a clear statement that you wish to opt out. Opting out will not affect the other provisions of these Terms.

These Terms are governed by the laws of the State of California, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

For any dispute not subject to arbitration (see Section 13), you and Driven2Parts agree to the exclusive jurisdiction of the state and federal courts located in San Diego County, California, and waive any objection to venue or convenience of those courts.

Changes to These Terms

We may update these Terms at any time. When we make material changes, we'll notify you by:

• Updating the "Last Updated" date at the top of this page
• Posting a prominent notice on the Site for at least 30 days
• Emailing registered Account holders

Continuing to use the Site or place Orders after changes take effect means you accept the updated Terms. If you don't agree, stop using the Site.

Entire Agreement

These Terms, together with our Privacy Policy, Returns Policy, and Shipping Policy, constitute the entire agreement between you and Driven2Parts and supersede all prior agreements, communications, and understandings (oral or written).

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be modified to the minimum extent necessary to make it enforceable, and the rest of the Terms shall remain in full effect.

No Waiver

Our failure to enforce any provision of these Terms shall not be a waiver of that provision or our right to enforce it later.

Assignment

You may not transfer or assign these Terms or any rights under them without our written consent. We may assign or transfer these Terms in connection with a merger, acquisition, or sale of assets, or by operation of law.

Force Majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, war, terrorism, riots, civil unrest, government action, labor disputes, carrier disruptions, cyberattacks, pandemics, or supply chain failures.

Contact Information

Questions about these Terms? Reach out and we'll respond promptly.