Hassle-Free
Returns.
Wrong part? Damaged shipment? Changed your mind? You have 14 days from delivery to send it back — and if the misfit was on us, return shipping is on us too. No restocking fees. No runaround.
Short answer: probably yes. Here's the quick reference for what we accept and what we don't.
| Item Condition | Returnable | Refund Type | Who Pays Shipping |
|---|---|---|---|
| Unopened, in original packaging | ✓ Yes | Full refund | Customer |
| Wrong fitment (our ACES data was incorrect) | ✓ Yes | Full refund | We pay |
| Damaged in shipping | ✓ Yes | Free replacement | We pay |
| Defective on arrival (DOA) | ✓ Yes | Replacement or refund | We pay |
| Opened but uninstalled, resellable condition | ! Case-by-case | Refund minus restocking | Customer |
| Installed, used, or shows wear | ✕ No | Not eligible | — |
| Electrical parts (once plugged in) | ✕ No | Defects only | — |
| Custom-made or special-order items | ✕ No | Final sale | — |
| Hazardous materials (oils, fluids, chemicals) | ✕ No | Defects only | — |
Four steps. Usually takes less than five minutes to start.
Request RMA
Log into your account and click "Return" next to the order, or email returns@driven2parts.com with your order number and reason.
Get Your Label
We email a prepaid return label within 1 business day (or instructions for customer-paid returns). Print it or save to your phone.
Ship It Back
Repack the part in its original packaging, attach the label, and drop it at any carrier location. Tracking activates automatically.
Get Refunded
Once we receive and inspect the return, your refund processes within 3–5 business days back to your original payment method.
The unusual stuff. We've seen most of it before — here's how we handle it.
Damaged on Arrival
Don't refuse the package. Accept delivery, then photograph the box and contents within 48 hours. Email photos to returns@driven2parts.com and we'll ship a replacement immediately — at no charge.
Carrier insurance claims are our problem, not yours.
Defective on Arrival
Test before installing. If it's dead-on-arrival — coil that won't fire, fitting that leaks, distributor that's seized — contact us within 14 days for a free replacement or full refund. We cover return shipping.
Defects after installation are covered by the manufacturer's warranty (varies by brand).
Wrong Fitment (Our Fault)
If our product page said it fit your vehicle and it didn't, that's on us. Full refund, free return shipping, and we'll help you find the part that actually fits.
We'll also flag the SKU for our weekly catalog audit so the next buyer doesn't hit the same issue.
Wrong Fitment (Your Mistake)
Happens to everyone. Returns are accepted within 14 days as long as the part is unused and in original packaging. You'll cover return shipping, but there's no restocking fee.
Need help picking the right part next time? Call us first — we'll verify fitment before you order.
Already Installed
Once a part is installed, it's no longer returnable through us — but defects are still covered by the manufacturer's warranty. Contact us with your build details and we'll help you start the warranty claim directly with the brand.
Lost in Transit
File a claim with us within 7 days of the "delivered" scan. We'll open an investigation with the carrier and either reship or refund — whichever you prefer. No need to chase the carrier yourself.
Exchanges:Easier than Returns.
If you need a different size, finish, or fitment of the same product category, we'll process an exchange instead of a refund — usually faster and without the round-trip on your wallet.
- Same product, different fitment: No fee. We'll ship the new part as soon as the original is in transit back to us.
- Different product, same price range: Even swap. We'll handle the order adjustment internally.
- Different product, different price: We'll refund or charge the difference to your original payment method.
- Free return shipping on any exchange — even if the original purchase was your error.
From the moment we receive your return, here's what happens — and when you'll see the money back in your account.
We Receive It
Your return arrives at our warehouse and gets logged into the system.
We Inspect
Our team verifies the item is in returnable condition. You'll get an email confirmation.
Refund Initiated
Refund issued to your original payment method. We send you a confirmation.
Money Lands
Funds appear in your account. Banks vary — credit cards are fastest, ACH can take 5–7 days.
We'll MakeIt Right.
Wrong part? Damaged box? Buyer's remorse? Doesn't matter. Reach out and we'll figure out the best path — refund, exchange, replacement, or warranty claim — and we'll do it without making you jump through hoops.
How long do I have to return a part? +
14 days from the delivery date. The clock starts when the carrier marks your package as delivered, not when you ordered it.
Defective products covered by a manufacturer warranty can be claimed beyond the 14-day window — terms vary by brand, but we'll help you start the claim regardless of when you bought it.
Do you charge a restocking fee? +
No. For unopened items in original packaging, there's never a restocking fee — you get 100% of what you paid back.
The only exception is items returned opened but uninstalled. These are evaluated case-by-case, and a restocking fee (typically 10–15%) may apply if the packaging is damaged or the part isn't in resellable condition. We'll always tell you the fee before processing the return.
Who pays for return shipping? +
We pay return shipping if:
- The part doesn't fit and our ACES data was wrong
- The product arrived damaged
- The product is defective on arrival (DOA)
- We shipped the wrong item
You pay return shipping if:
- You ordered the wrong part (e.g. wrong vehicle, wrong size)
- You changed your mind
- You're exchanging for a different product (we still pay the outbound shipping on the replacement)
What if the part was installed before I noticed the problem? +
Once a part is installed, we can't accept it back as a return — but it may still be covered under the manufacturer's warranty.
Email us with your order number, the issue, and photos if applicable. We'll help you file a warranty claim with the brand directly. Most major brands we carry (Flowmaster, MSD, Holley, Edelbrock, K&N) have 1–3 year warranties — some are lifetime.
How do I start a return? +
Two ways:
- Self-service (fastest): Log into your account, find the order, and click "Return" next to the item. You'll get a return label and RMA number within 1 business day.
- Email or phone: Contact returns@driven2parts.com or call (619) 842-9490. Have your order number ready.
Don't ship anything back without an RMA number — packages without an RMA may be refused at our warehouse and returned to sender.
How long does the refund take? +
Once we receive your return, we inspect and process it within 1–2 business days. The refund is issued back to your original payment method on day 3.
How long it takes to appear in your account depends on your bank: credit cards are fastest (1–3 business days), debit cards and ACH can take 5–7 business days, and PayPal is usually instant once we click refund.
Can I get an exchange instead of a refund? +
Yes. When you start a return, choose "Exchange" instead of "Refund" and tell us what you want instead.
If the replacement costs the same, it's an even swap. If it costs more, we'll charge the difference. If it costs less, we'll refund the difference. Either way, we ship the replacement as soon as your return is in transit back to us — no waiting for the round trip.
What if I refuse delivery? +
Don't refuse delivery, even if the box looks damaged. Refused packages take 2–4 weeks to come back to us, delay your refund, and sometimes get lost or misrouted.
Accept the package, photograph any visible damage immediately, and email us. We'll handle the carrier claim and ship a replacement within 1 business day. Faster for you, easier for us.
Can I return a part that's no longer in its original packaging? +
Case-by-case. If the part is otherwise unused and in resellable condition, we'll usually accept it with a 10–15% restocking fee. We'll always confirm the fee with you before processing.
If the packaging damage is minor (e.g. you opened it but didn't install) and the part itself is pristine, we may waive the fee entirely. Send photos when you start the RMA and we'll review.
What can't be returned at all? +
The following are final sale and cannot be returned (except for defects):
- Installed or used parts — once it's on the vehicle, it's yours
- Electrical components that have been powered on — coils, ECUs, sensors
- Custom-made or special-order items — items not in our regular inventory
- Hazardous materials — oils, fluids, chemicals, anything flammable
- Gift cards — non-refundable
- Final-sale or clearance items — marked as such on the product page
Defective items in any of these categories may still be covered by the manufacturer's warranty. Contact us and we'll help.
I'm a fleet or shop account. Different return policy? +
B2B accounts (fleet, shops, installers) follow the same 14-day window for standard SKUs, but bulk orders, special-order items, and custom kit assemblies are governed by your account terms.
Email wholesale@driven2parts.com with your account number and we'll process the return through your dedicated rep.
Your Back.
Start your return online in two minutes — or call us and we'll handle everything over the phone. Real humans. Mon–Fri 9–5 PT.